While we strive to always deliver beautiful fresh blooms, flowers are unpredictable by nature. We know it is possible that the flowers will not be perfect 100% of the time, but we always want our customers to have a perfect experience. We stand behind our customers and want to make sure you’re happy with Bloom.tz and our flowers! This means we will provide an equivalent store credit or replacement when appropriate.

Because flowers naturally differ in shade, we cannot guarantee the exact color. For example, a white rose might be more cream than the previous crop, a tulip could be bright pink or light pink, and a lily might be more yellow than orange and vice versa. However, if your farm flowers are drastically different from what you ordered, please contact us with your order information. A photo would be very appreciated and can be uploaded to the contact form!

Because florists do not have the exact same supply of flowers, we cannot guarantee that the deliveries will look like the picture on the site. Our Artisan Florist partners will do their best to capture the general look and feel based on the colors, theme, and style of the provided arrangement so that you are sent a gorgeous Bloom bouquet.

Different flowers naturally have differing lifespans in the vase. With proper care, our farm flowers will usually last between 5-7 days. However, we have seen some Bloom flowers last up to two weeks!